How do I make a return or exchange?
We want you to love your PACT … a lot. If you ordered a size that doesn't fit perfectly, contact us and we’ll make it right! To make a return, please follow the instructions below.
Please note, health code regulations prohibit PACT from accepting underwear returns, regardless of whether or not it has been worn. We’re happy to send you the right underwear size, so feel free to donate the unused pair instead of returning it.
Start by clicking here
to fill out this super simple form. We will get back to you within 48 business hours to help process your return.
How do I view my order status?
An email is automatically sent when your order is received and shipped, but if you have an account on wearpact.com you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us here
How can I track an order I have placed?
Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please log in
to your PACT account to check the status or contact us here
and we’ll be happy to help!
All orders are processed at 5:00pm MST, Monday - Friday. If you need to cancel your order, please be sure to give us a call at 1-800-662-7228 before 5:00pm on the day you place the order. If you placed your order over the weekend or on a holiday, please get in touch by 5:00pm MST the next business day.
I just placed an order, when can I expect it to show up?
We process all orders at 5:00pm MST on the day they were received. Weekends and holidays are processed by 5:00pm, next business day. We use flat rate shipping and ship from a central location in the US so we can get to most places in 3-5 business days without charging you an arm and a leg.
Is my credit information stored safely?
You bet. Information is stored by encrypted 3rd party payment processors, and PACT never stores any of your credit information.
How is the information I give PACT used?
Information you submit to PACT (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials if you like to solely reserve your inbox for cat GIFs from Aunt Carol.
What does being Fair Trade Certified mean?
When you purchase Fair Trade, you’re supporting better conditions for cotton farmers. For each product sold, they earn a premium to invest in social development projects and to fight poverty in their communities.
Why are some products Fair Trade certified while others are not?
If our product can bear the Fair Trade logo, then it will! Fair Trade Certification isn’t applicable in certain countries that already have union and wage protection in place for workers. No matter where your PACT item is made, you can rest assured knowing that all our clothing is manufactured in safe facilities and is always sweatshop-free and child-labor-free.
Why aren’t all of your products 100% organic cotton?
We're committed to using organic cotton for all our comfy, cozy, and ethically made clothing. For our items that need a little stretch, we blend our organic cotton with small amounts of elastane to give our clothes the perfect amount of stretch and snug. We proudly display fabric content in the product details for every item we make.
Why do you use organic cotton?
Our organic cotton is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is PACT organic clothing so super soft that you’ll never want to wear anything else, but your new t-shirt is also better for the environment and good for the people who played a part in making it.
What is GOTS certification?
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high and we constantly ensure that we meet and exceed these standards.
Why don’t you manufacture in the US?
We’re deeply committed to making organic clothing, and it makes a lot of economical and environmental sense for our clothing to be made where our organic cotton is harvested. 74% of all organic cotton is from India. We view this as an opportunity to better the global community and make an impact on lives all over. Our clothing will always be sweatshop-free and child-labor-free.
What is elastane and why do you use it?
Elastane is synthetic fiber we use to keep your undies nice and snug and your camis fitting just right.