The phrase “Out for delivery” is one of our favorite things -- it’s right up there with three-day weekends and avocado on toast. We want to get your new, super-soft, organic PACT to your doorstep in the easiest, fastest way possible while simultaneously keeping things easy on the old wallet.
Domestic orders ship for just $5 using FedEx Smartpost for all web orders. This means that we can pass on a lower shipping cost to you on all orders below $59 and free shipping on all orders over $59. Delivery times vary by region but in most instances, you will have your package within 5-7 business days from the time the order ships from our distribution center.
Chose expedited shipping at checkout? Great! If you spent above $59 your cost drops from $15 to $10 and your returns are still on us. These orders typically ship out the next business day and arrive to your door within 3 days of leaving our distribution center.
We will send you an email confirmation the moment your order has shipped and you can always check the status of your order by logging in.
NEW! We are now offering free return shipping! If you qualified for free shipping, well, you also qualify for free returns. Some items we just can’t take back (like tried-on undies) but we can still issue a full refund or exchange. To learn more about how this works or to make a return on a PACT item, scoot on over to to our returns page. All you have to do is fill out our return form and BAM! Free shipping in your inbox. It’s that easy.
Some return and exchange situations require a personal touch. If your return/exchange cannot be processed right away we will create a case for you, email you the details, and respond within 48 hours.
Reach out to customer service here, and we’ll get back to you within 48 business hours.